Orange Business Services hails new deal with Dubai tech unicorn

 In Technology
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Originally published in European Communications (link below)

Orange’s enterprise arm will supply networking and contact centre services to Dubai-based ride-hailing company Careem after winning a three-year contract.Careem, which allows users to hail a driver through an app in over 80 Middle Eastern cities, has charged Orange Business Services (OBS) with supplying an IP network to connect its corporate offices in Cairo, Dubai and Paris.In addition, its 400 customer service agents, who handle over 10,000 calls a day, will use OBS’s digital contact centre solution as the company looks to reduce fixed voice costs.

The two products will help Careem to launch its service in a new city in just one day, the France-based operator said.

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